Review a recent advance in support systems technology

IT support technology is constantly changing; therefore your manager has asked you to research new support systems technology available for which you should provide feedback on your findings by creating a blog reviewing recent advances in support systems technology.

 

Topic – control software

 

Introduction: What are you going to cover in this blog entry? What is control software?

 

In this blog entry I will be covering IT support technology and explaining why it’s constantly changing; I will be also researching new support systems technology available and I will be providing feedback and reviewing recent advances in support systems technology.

Control software is term describing software designed to restrict or control the content a reader is authorised to access, it is usually used when users are utilised to restrict material delivered over the Internet via the Web, e-mail, or other means. Content-control software determines what content will be available or if more often what content will be blocked.

 

 

What are the advantages of IT Support use control software?

An advantage of IT support in organisations they are allowed to use control software so they have an idea of all the different sites that the employee are going on during the day. This is very good because it allows organisations to know the where about of their employees.  This is a huge benefit due to organisations being able to track down employees.  One reason why it’s good is that if organisations need to call for assistance for employees they can. I.e. if a computer system breaks down within the organisation, control software enables the organisation to track down the technicians within the organisation, even though they may be in different sites. So a benefit of this is it allows the organisation to get things down quickly and effectively, due to control software allowing effective communication within the organisation.  A second benefit of control software is the organisation can see if their employees are truanting. Due to control software allowing organisations to track down employees, organisations can see if employees are in are correct places i.e. the correct site. So it means organisations have full control of employees and they can see f their working correctly and not truanting.

 

What are the disadvantages?

A disadvantage IT support use of control software is that firstly, it invades employee’s privacy. Due to control software allowing organisation to track down employees’ position i.e. what site they are in. This will make employees very angry and agitated due to their personal privacy being broken. This will result in employees being angry within the organisation and making taking action, such as going on strike. This will cause a lot of controversy within organisation, due to the businesses not being able to function, due to employees going on strike; this will result in the organisation loosing revenue because the business is not functioning. Also it could result in employees being de-motivated within the organisation. The reasons for this are due to the employees feeling like they are not valued within the organisation, due to their privacy being taken away from them. So this will result in the organisation not functioning to the best of its ability, due to employees not being motivated, which results in employees not working to their full potential which will affect the organisation.

 

 

 

 

What are the options?

 

Impero: Impero is designed to address desktop, network and classroom management in the learning environment. It’s easy to install with no client configuration, it’s easy to use with an exceptionally intuitive user interface and, most importantly, it works with years of experience and product development behind it. The education pro allows users to go look at the following computer lab management, print management, computer usage monitoring, power management, e-safety, patch management, desktop utilisation, licence management, inventory management, remote control and support. Impero education started in education, Impero understand education and recognise the unique requirements of the education sector. Impero also work with Primary Schools, Secondary Schools, Colleges and Universities. Impero have developed a range of powerful classroom management software solutions designed to promote a better, safer and more dynamic learning environment. The unique features of Impero are firstly, its allows users to block any given sites from students entering, also Impero users can access files from student documents and finally Impero users can log off students from their computer login, by taking full control of their computer.

 

NetSupport: A classroom management solution is not simply about providing the right tools for each teacher. Equally important are tools to ensure all computers in the school can be managed and maintained so they are always available for teaching. With this in mind, NetSupport School also provides a unique "Tech Console" specifically for Lab Technicians and Network Managers. Using the Tech Console you can firstly, monitor all computers across the school network in a single view. This is very good due to allowing schools to see what all students and teachers are accessing within the organisation, so they can find out if students are in unappropriated sites etc. Secondly, monitor application and Internet usage on each Student PC. This is a huge benefit because it allows teachers to see what students are accessing. Also technician will be able to manage how much internet usage students are using, so they can still maintain fast internet usage. Finally Net Support allows users broadcast messages to groups or all network users in seconds. This is a huge benefit due to allowing effective communication within organisations such as school. Also it’s less time consuming.

 

NetOp: Netop provides a single, secure channel for online personal service, education and very good technical support. The way NetOp is different from other classwork management software is vision Pro classroom management software sets the standard.  Dynamic presentation tools make teaching with technology intuitive and engaging, from high-speed screen sharing to on-screen annotation tools.  Do you want ultimate web control and class-wide remote login?  How about over 70 dynamic teaching tools from WizTeach?  It's all here in Vision Pro.

 

 

What is your opinion? Are they worth the money?

 In my opinion, I think that all control software’s are very important to organisations such as schools. Due to the control software’s having unique features, which I mentioned in my assignment. Such as allowing teachers to view student’s screens, and controlling all the monitors etc. This is a huge benefit to teachers, due to giving them the power they need to produce a productive working environment, which students can listen and work efficiently. I also feel it’s worth the money, due to all the queue features it has. I also feel it brings better results, such as making teachers more confident and allowing students to work efficiently. So it’s defiantly worth the money because it will bring better results such as better GCSES results etc.

 

Netstar is an IT support company that provide IT support in many ways i.e. fully outsourced, IT projects and SLAs.

 

Outsourcing allows you to focus fully on your business, while an expert IT support company looks after all of your IT problems. Outsourcing has many benefits such as it firstly, significantly reduced IT related costs. Dramatically improved resolution times – We start working on your IT problems within 10 minutes. Expert advice including strategic support, technology consulting, budget planning and IT roadmaps that are tailored to your business.

 Expert engineers on hand with the skills and experience to advise you on, and implement, major IT overhauls. London based, expert team, offering all the remote and on-site support you need, 24×7. Finally, proactive monitoring and maintenance to catch faults before they develop into problems.

 

There are many drawbacks of Outsourcing i.e. Loss of Managerial Control. Whether you sign a contract to have another company perform the function of an entire department or single task, you are turning the management and control of that function over to another company. Another drawback is there is a threat to security and confidentiality.  Business must make sure that their information keeps on running efficiently and effectively. If businesses have payroll, medical records or any other confidential information that will be transmitted to the outsourcing company, there is a risk that the confidentiality may be compromised.

 

IT Project Help: It projects manages the entire project for you; from planning to implementation, we’ll take care of it all. It also provides additional, local, specialist IT Support at the point when you need it.

 

It project has many advantages such as It provides specific expertise in a variety of specialist projects including office moves, infrastructure and IT security audits. It relieve you with immediate, expert support to cover your IT projects for as long or short as you need.

Finally it also carries out a comprehensive assessment and follows an agreed project plan.

 

Drawbacks of IT projects it is could be very costly. Also organisations will have to stick to very strict deadlines which have to always be met. Also it could cause many problems in the organisations such as stress.

 

Account Management: Personally responsible for the efficient delivery of your IT support service. The unique approach gives you a strategic and service orientated team that intimately understand you’re technical and business needs.

 

Benefits of Account Management are considerations. Account management approach should not be confined to your key account managers. Every employee should play his part in exceeding the needs of these clients. Another benefit is Client Retention.  Once a client agrees to patronize your business, you usually can count on that revenue stream to continue the following year. Once a client agrees to patronize your business, you usually can count on that revenue stream to continue the following year.

 

Disadvantages of Account Management: 1.It is dependent on cost accounting and financial accounts and therefore the accuracy of it is also dependent on how accurate that data is, hence it is one of the limitations as far as its usability is concerned. Another disadvantage I since it does not follow accounting principles, it cannot be compared with other company’s and hence proper evaluation about the management may not be possible on the basis of management accountancy.

 

Conclusion:

 

In conclusion, I feel control software’s had many good advantages, such as having unique features which allow a positive working environment in schools. I feel there are minimal disadvantages with control software’s, which it’s expensive. But in my opinion I feel organisations such as schools, should invest in control software due to all the positive outcomes it will bring into the education system etc.